Privacy Policy

Last updated:

1. Introduction

Welcome to Srozelonvefthran ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website srozelonvefthran.world and purchase our food supplement products.

This policy is designed to comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Danish Data Protection Act, and other applicable privacy laws.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Srozelonvefthran
  • Address: Kirkholmvej 13, 7130 Juelsminde, Denmark
  • Email: assist@srozelonvefthran.world
  • Country: Denmark

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide

  • Identity Data: Full name
  • Contact Data: Email address, phone number (optional), delivery address
  • Transaction Data: Order details, payment information
  • Communication Data: Messages and correspondence with us

3.2 Automatically Collected Information

  • Technical Data: IP address, browser type and version, device information
  • Usage Data: Pages visited, time spent on pages, click patterns
  • Cookie Data: Information collected through cookies (see our Cookie Policy)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill your order and provide our services
  • Consent: Where you have given explicit consent for specific processing activities
  • Legitimate Interests: To improve our services and website functionality
  • Legal Obligations: To comply with applicable laws and regulations

5. Purposes of Processing

We use your personal data for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and inquiries
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Managing your user account (if applicable)
  • Improving our website and services
  • Carrying out analytics and statistics about the use of our website
  • Providing and measuring direct marketing (only where permitted by law and/or based on your consent)
  • Complying with legal obligations, including accounting and consumer protection rules
  • Preventing fraud and ensuring security

5.1 Legal Basis by Purpose

In line with GDPR and the Danish Data Protection Act, the legal basis for our processing for the main purposes is as follows:

  • Order handling and delivery: Contract performance (GDPR art. 6(1)(b)) and legal obligation (art. 6(1)(c)) in relation to bookkeeping and tax rules.
  • Customer service and communication: Contract performance (art. 6(1)(b)) and our legitimate interest in providing good service (art. 6(1)(f)).
  • Website security and fraud prevention: Our legitimate interest in maintaining IT security and preventing abuse (art. 6(1)(f)).
  • Analytics and statistics: Our legitimate interest in improving our website and services (art. 6(1)(f)), and where cookies or similar technologies are used, your consent under ePrivacy rules.
  • Direct marketing by email or electronic channels: Your consent (art. 6(1)(a)) and applicable marketing law requirements. You may withdraw your consent at any time.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Order Data: 5 years from the date of purchase (as required by Danish accounting laws)
  • Communication Data: 2 years from the last interaction
  • Analytics Data: 26 months
  • Marketing Preferences: Until you withdraw consent

7. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers (Data Processors): Payment processors, shipping companies, IT and hosting providers, analytics and marketing service providers who process data on our behalf and only according to our documented instructions.
  • Professional Advisors: Accountants, auditors, or legal advisors where necessary.
  • Legal Authorities: When required by law, by a court order, or to protect our rights or the rights of others.

We do not sell your personal data to third parties.

If we transfer personal data to countries outside the European Economic Area (EEA) that do not provide an adequate level of data protection, we will ensure that appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses, and additional technical and organisational measures where necessary.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of your personal data and information about how we process it.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data ("right to be forgotten") in certain circumstances.
  • Right to Restriction: Request limitation of processing in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used and machine-readable format and have it transmitted to another controller where technically feasible.
  • Right to Object: Object to processing based on our legitimate interests, including profiling. You always have the right to object to processing for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at assist@srozelonvefthran.world. We will respond to your request as soon as possible and no later than one month, in accordance with GDPR. In complex cases, this period may be extended by two further months, and we will inform you about the reasons for any delay.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure storage systems with access controls
  • Regular security assessments
  • Employee training on data protection

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

  • Website: www.datatilsynet.dk
  • Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark

If you are resident in another EU/EEA country, you may also lodge a complaint with your local supervisory authority. You are always welcome to contact us first so we can try to resolve your concerns directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: assist@srozelonvefthran.world
  • Address: Kirkholmvej 13, 7130 Juelsminde, Denmark